Last updated: September 10, 2026
These Terms and Conditions govern your use of wisphr.com and purchases made from Wisphr. By using this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website or complete a purchase.
1. Online Store Terms
You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use our products or services in violation of applicable law. If you are not legally able to enter into a binding agreement, you may purchase only with the involvement of a parent or legal guardian.
2. Products and Product Information
We make reasonable efforts to describe and photograph our candles accurately. Because our products may be handcrafted and screens display colors differently, minor variations in color, finish, fragrance experience, wax appearance, or packaging may occur. Product availability, descriptions, and prices may change without notice.
3. Orders and Payment
Submitting an order does not guarantee acceptance. We may decline or cancel an order because of unavailable inventory, incorrect pricing, suspected fraud, payment problems, shipping restrictions, or other reasonable business concerns. If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method. You agree to provide current and accurate billing, shipping, and contact information.
4. Shipping and Delivery
Shipping charges and available delivery methods are shown during checkout. Delivery dates are estimates and may be affected by carriers, weather, holidays, address issues, or other circumstances outside our control. Customers are responsible for reviewing the shipping address before placing an order. Please contact us promptly if an address needs correction; changes may not be possible once an order has shipped.
5. Returns, Refunds, and Damaged Orders
Eligibility for returns, exchanges, or refunds depends on the condition of the product, the circumstances of the order, and any return information presented at the time of purchase. Please contact us promptly if an order arrives damaged, incorrect, or incomplete so we can review the issue.
6. Candle Use and Safety
Candles involve an open flame and must be used responsibly. Follow all warning labels and care instructions supplied with the product. Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable objects, and heat-sensitive surfaces. Trim and maintain the wick as directed, use the candle on a stable heat-resistant surface, and discontinue use when the remaining wax reaches the level stated in the product instructions. You are responsible for using products safely and as intended.
7. Intellectual Property
The Wisphr name, branding, photographs, written content, graphics, and website design are owned by or licensed to Wisphr and may not be copied, reproduced, distributed, or commercially used without permission, except as allowed by law.
8. Third-Party Services and Links
The website may use or link to third-party services, including payment processors, shipping carriers, social platforms, and other providers. Their services are governed by their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control.
9. Disclaimer and Limitation of Liability
To the fullest extent permitted by applicable law, the website and products are provided without warranties beyond those that cannot legally be excluded. Wisphr will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these Terms limits rights or remedies that cannot legally be limited.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. The revised version will be posted on this page with a new “Last updated” date. Changes apply prospectively from the date they are posted.
11. Contact
Questions about these Terms and Conditions may be submitted through our Contact page.